Customer Service

 

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a defect. You must return the item within 30 days of your purchase.

  1. Please bullcityboutique@gmail.com to request a refund and we will assign you a tracking #.
  2. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Custom items are made to your specifications, so we cannot accept returns for custom ordered items. (This includes custom changes to a pre-designed item.) Please be as SPECIFIC as possible when placing a custom order so we can do our best to create the piece you have in mind. If your piece is not what you expected, please contact us within 14 days of receiving your order to discuss why.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Repairs

If your piece needs a repair due to either workmanship or faulty materials, we will cover your shipping costs and *repair* your item at no cost.

 

Shipping Policy

Turnaround

All orders are shipped via USPS within 1-2 weeks Monday - Friday 8am - 5pm. Custom Orders take an additional 7-10 business days.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

International Orders

International orders may encounter additional fees to import into their country. Customs, duties and taxes are the sole responsible of the buyer.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.